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PRESS RELEASE
Source: Missouri Long-Term Care Ombudsman
ProgramFor Immediate Release:
Contact:
Carol Scott
State Long-Term Care Ombudsman
1-800-309-3282
Long-Term Care Ombudsmen Volunteers Offer a Helping Hand
The Missouri Long-Term Care Ombudsman Program is currently recruiting for
Volunteer Ombudsmen statewide. If you live in a nursing home or other
long-term care facility, or know someone who does, there may be times when
you need help solving problems or addressing concerns. The Long-Term Care
Ombudsman Program (LTCOP) is ready and willing to assist you. Volunteer
Ombudsmen perform invaluable work with residents and their families to
resolve complaints or provide information and other assistance.
“Our focus on residents’ rights provides a vital link to quality of life
and care for over 55,000 residents of nursing homes and other long-term
care facilities in Missouri,” said Carol Scott, Missouri State Long-Term
Care Ombudsman. “By our regular presence, trust develops between the
residents and the Ombudsman. The residents know someone is there to speak
up for them.”
Some of the key functions of Volunteer Ombudsmen are:
• Identify, investigate and resolve complaints made by or on behalf of
residents;
• Provide information to residents about long-term care services and their
rights;
• Advocate for changes to improve residents’ quality of life and care.
Volunteer Ombudsmen visit residents weekly at a local nursing home or
other long-term care facility. They listen to residents’ needs and
concerns, help resolve their problems and complaints, and supply
information on resident rights and other long-term care resources.
Volunteer Ombudsmen receive an initial 18 hours of professional training
in areas relating to long-term care and the role of the Volunteer
Ombudsman, and have additional opportunities for training quarterly and
annually.
“Our Volunteer Ombudsmen are in nursing homes and other long-term care
facilities working pro-actively to make sure that minor complaints and
concerns don’t develop into major quality of life problems for residents,”
said Scott.
Continued Next Column |
For information on becoming a Volunteer Ombudsman, additional assistance
in solving a problem within the facility, or help advocating for resident
rights and establishing resident and family councils, contact the Missouri
State Long-Term Care Ombudsman Office at 1-800-309-3282.
There are nine regional long-term care Ombudsman offices in the state.
Volunteer recruitment, training and supervision are provided at the
regional level.
These regional organizations are: Council of Churches of the Ozarks LTCOP,
Springfield; The Vantage Point LTCOP, Joplin; Southeast MO Area Agency on
Aging LTCOP, Cape Girardeau; Care Connection for Aging Services LTCOP,
Warrensburg; Central MO Area Agency on Aging LTCOP, Columbia; Northwest MO
Area Agency on Aging LTCOP, Albany; Long-Term Care Ombudsman Program,
Brentwood; and Mid-America Regional Council LTCOP, Kansas City.
Helpful websites for additional information on Long-Term Care
Facilities:
• Information about the Missouri State Long-Term Care Ombudsman Program
and/or how to sign up to become a Volunteer Ombudsman go to:
http://www.dhss.state.mo.us/Ombudsman/
• Information on inspection results for long-term care facilities go to
Missouri Department of Health & Senior Services
www.dhss.state.mo.us/showmelongtermcare/ Show Me Long-Term Care.
• Information about long-term care go to
www.medicare.gov, the Official U.S. Government Medicare Site, and
click on Nursing Home Compare.
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